Privacy Policy

Introduction

At Eweeha, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

Information We Collect

Personal Information

• Name and contact details (email, phone number)
• Booking preferences and rental history
• Payment information (processed securely by third-party providers)
• Communication history with our support team

Technical Information

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies

How We Use Your Information

• Process bookings: To confirm reservations and manage rentals
• Customer support: To respond to inquiries and provide assistance
• Payment processing: To securely handle transactions
• Service improvement: To analyze and enhance our services
• Legal compliance: To meet regulatory requirements
• Marketing: To send updates and offers (with your consent)

Data Security

We implement industry-standard security measures to protect your personal data:

• SSL/TLS encryption for all data transmission
• Secure database storage with encrypted credentials
• Regular security audits and updates
• Limited access to personal data (need-to-know basis)
• Secure payment processing through certified providers

Data Sharing

We do NOT sell your personal information. We may share data only with:

• Payment processors: To complete transactions (Stripe, OMT, etc.)
• Service providers: For email notifications and cloud storage
• Legal authorities: When required by law or court order

Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Object: Opt-out of marketing communications at any time

To exercise any of these rights, please contact us using the details below. We aim to respond within a reasonable timeframe.

Cookies

We use cookies to enhance your experience. Essential cookies are required for the site to function. Analytics cookies help us understand how you use our site. You can control cookies through your browser settings.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Booking records are typically kept for 7 years for accounting and legal purposes.

Contact Us

If you have questions about this privacy policy or want to exercise your rights, please reach out to us:

Arabic language support available upon request.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.